Ask Us Anything. Anytime.

Reach out to Aus Merchant with your digital currency trading needs. We aim to respond to enquiries within one business day.

Meet your merchant and transition into the future of finance.

Aus Merchant contact


Our operations are primarily based in Sydney, Australia.

Once you have submitted all of the required information/documentation your account will be verified within one business day, subject to additional compliance enquiry.

We offer multiple ways to communicate with your Aus Merchant broker, typically clients use email, WhatsApp and Signal. We will create a private and direct channel with every client to make trade requests.

Yes, Aus Merchant is enrolled with AUSTRAC as a digital currency exchange provider and must comply with AML/CTF legislation.

Aus Merchant implements know your customer checks (KYC) an AML/CTF (anti money laundering and counter terroist financing) program to combat the use of cryptocurrency for nefarious and illegal activities. We take this obligation seriously and have protocols in place to report any suspicious activity to AUSTRAC. 

Yes, Aus Merchant has partnered with Fireblocks to provide a secure wallet system for our customers to be managed via the Aus Merchant wealth management portal.

Yes, we have a quick and easy onboarding method for KYC checks, it is possible to sign up as a business, individual or SMSF with Aus Merchant. We use a trusted third party to perform identity verification procedures and support our onboarding experience.

There is a $10,000 trade minimum for our OTC trade services.

There is a 48 hour settlement period for all agreed trades. Please note that trades are often are settled to your account within one business day. Deposits and Withdrawals of fiat currency take an additional settlement period.   

All transfers are made through bank or wire transfers for fiat, please note that FX fees may apply. Aus Merchant will only trade on funds received. We have an additional withdrawal verification protocol prior to the first transaction to your nominated account. 

Cryptocurrency is kept in cold storage and accessed with MPC technology via Fireblocks. Each customer has a unique vault with Aus Merchant where they can store and manage their assets.

Yes, we have a welcome letter and trade agreement which will outline the terms of trading with Aus Merchant, this is agreed upon and shared once you have successfully been onboarded and verified.

Aus Merchant is in a position to customise the trade agreement for each of our specific client’s needs. While most of our clients are on the same agreement some ask for specific ongoing requirements, our brokers are flexible to updating your trade agreement for your digital asset investment needs so we can help you best navigate this emerging market.

The Aus Merchant brokerage fees range from the complexity of trading. All rates are reflected in your welcome trade agreement, at Aus Merchant we offer a one off flat service fee on the quoted price for trading digital currency OTC, this simplifies trading large volumes of cryptocurrency for our clients and will often save our clients significantly on slippage and traditional exchange fees.

Aus Merchant utilises our connection to multiple trusted exchanges to provide access to a range of trading pairs and customisable experiences. We offer a range of cryptocurrency, simply make a request and our brokers can help facilitate the best possible liquidity channel from a vast digital currency trade network.

Didn’t see your question answered?

Send us your inquiry or question